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Contact Steiff



Steiff Club Support

888-978-3433 (US & Canada)
401-312-0080 (All other countries)
Hours of operation: 9A to 5P Eastern, Monday through Friday excluding holidays 

Mailing Address
Steiff North America, Inc.
24 Albion Road, Suite 220
Lincoln, RI 02865

Media, Press & Promotions Contact
Phone: 401-312-0080 

Customer Support, Warehouse, Order Fulfillment Closing Schedule for 2017

Holiday Date Customer Service Order Fulfillment /Shipping
New Year's Day (Observed) Monday, January 2 Closed Closed
Memorial Day Monday, May 29 Closed Closed
Independence Day Tuesday, July 4 Closed Closed
Labor Day Monday, September 4 Closed Closed
Columbus Day Monday, October 9 Closed Open
Thanksgiving Day Thursday, November 23 Closed Closed
Day after Thanksgiving Friday, November 24 Closed Closed
Christmas Day Monday, December 25 Closed Closed


Please use this contact form for questions about store locations, Steiff events, and current products only. For your protection, do not submit sensitive information such as credit card numbers or bank account numbers through this form.

Unfortunately, we are unable to provide information, identification, or valuations on vintage or secondary market Steiff items. The most reputable sources for information concerning older Steiff items are the Steiff Sortiment books by Gunther Pfeiffer, available for purchase through Steiff retailers. 

You may also consult data provided by by searching their database. (Steiff USA Online Shop and Steiff North America, Inc. are not connected to; information is provided for reference only.

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