E-mail
Contact Online Support
Contact Steiff Club Support
Contact Wholesale Customer Service
Phone:
1-888-978-3433 (US & Canada)
1-401-312-0080 (All other countries)
Hours of operation: 9:00 am to 5:00 pm EST, Monday through Friday excluding holidays
Mailing Address
Steiff North America, Inc.
24 Albion Road, Suite 220
Lincoln, RI 02865
Media, Press & Promotions Contact
Liza Grando, Moss Tucker Group
Email or call 267-880-6551
Become a Retailer
Are you a licensed retailer interested in selling Steiff products in your store?
Contact us today!
Manufacturer Registration Number
Reg. No. PA 4588 (DE)
Additional Resources
Customer Support, Warehouse, Order Fulfillment Closing Schedule for 2022
| Holiday | Date | Customer Service | Order Fulfillment /Shipping |
| New Year's Day | Friday, January 1 | Closed | Closed |
| Good Friday | Friday, April 15 | Closed | Closed |
| Memorial Day | Monday, May 30 | Closed | Closed |
| Independence Day | Monday, July 4 | Closed | Closed |
| Labor Day | Monday, September 5 | Closed | Closed |
| Columbus Day | Monday, October 10 | Closed | Open |
| Thanksgiving Day | Thursday, November 24 | Closed | Closed |
| Day after Thanksgiving | Friday, November 25 | Closed | Open |
| Christmas Day (Observed) | Monday, December 26 | Closed |
Closed |
Please use this contact form for questions about store locations, Steiff events, and current products only. Should you require the date of production of a current product, please provide the 6-digit EAN number located on the ear tag. Once received, we will promptly respond to you with the production date.
For your protection, do not submit sensitive information such as credit card numbers or bank account numbers through this form.
Unfortunately, we are unable to provide information, identification, or valuations on vintage or secondary market Steiff items. The most reputable sources for information concerning older Steiff items are the Steiff Sortiment books by Gunther Pfeiffer, available for purchase through Steiff retailers.
You may also consult data provided by collectorvalues.com by searching their database. (Steiff USA Online Shop and Steiff North America, Inc. are not connected to collectorvalues.com; information is provided for reference only.)