Contact Steiff

E-mail
Contact Online Support
Contact Steiff Club Support
Contact Wholesale Customer Service

Phone:
1-888-978-3433 (US & Canada)
1-401-312-0080 (All other countries)
Hours of operation: 9:00 am to 5:00 pm EST, Monday through Friday excluding holidays

Mailing Address
Steiff North America, Inc.
24 Albion Road, Suite 220
Lincoln, RI 02865

Media, Press & Promotions Contact
Liza Grando, Moss Tucker Group
Email or call 267-880-6551

Become a Retailer
Are you a licensed retailer interested in selling Steiff products in your store?
Contact us today!

Manufacturer Registration Number
Reg. No. PA 4588 (DE)

Additional Resources

Customer Support, Warehouse, Order Fulfillment Closing Schedule for 2022

Holiday	Date	Customer Service	Order Fulfillment /Shipping
New Year's Day	Friday, January 1	Closed	Closed
Good Friday	Friday, April 15	Closed	Closed
Memorial Day	Monday, May 30	Closed	Closed
Independence Day	Monday, July 4	Closed	Closed
Labor Day	Monday, September 5	Closed	Closed
Columbus Day	Monday, October 10	Closed	Open
Thanksgiving Day	Thursday, November 24	Closed	Closed
Day after Thanksgiving	Friday, November 25	Closed	Open
Christmas Day (Observed)	Monday, December 26	Closed	Closed

Please use this contact form for questions about store locations, Steiff events, and current products only. Should you require the date of production of a current product, please provide the 6-digit EAN number located on the ear tag. Once received, we will promptly respond to you with the production date.

For your protection, do not submit sensitive information such as credit card numbers or bank account numbers through this form.

Unfortunately, we are unable to provide information, identification, or valuations on vintage or secondary market Steiff items. The most reputable sources for information concerning older Steiff items are the Steiff Sortiment books by Gunther Pfeiffer, available for purchase through Steiff retailers.

You may also consult data provided by collectorvalues.com by searching their database. (Steiff USA Online Shop and Steiff North America, Inc. are not connected to collectorvalues.com; information is provided for reference only.)