Steiff Online Customer Service

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Contact Steiff


Contact Online Support
Contact Steiff Club Support

1-888-978-3433 (US & Canada)
1-401-312-0080 (All other countries)
Hours of operation: 9:00 am to 5:00 pm EST, Monday through Friday excluding holidays 

Mailing Address
Steiff North America, Inc.
24 Albion Road, Suite 220
Lincoln, RI 02865

Media, Press & Promotions Contact
Liza Grando, Moss Tucker Group
Email or call 267-880-6551 

Manufacturer Registration Number
Reg. No. PA 4588 (DE)


Customer Support, Warehouse, Order Fulfillment Closing Schedule for 2019

Holiday Date Customer Service Order Fulfillment /Shipping
New Year's Day  Tuesday, January 1 Closed Closed
Memorial Day Monday, May 27 Closed Closed
Independence Day Thursday, July 4 Closed Closed
Labor Day Monday, September 2 Closed Closed
Columbus Day Monday, October 14 Closed Open
Thanksgiving Day Thursday, November 23 Closed Closed
Day after Thanksgiving Friday, November 24 Closed Closed
Christmas Eve Day Tuesday, December 24 Closed Open
Christmas Day Wednesday, December 25 Closed



Please use this contact form for questions about store locations, Steiff events, and current products only. Should you require the date of production of a current product, please provide the 6-digit EAN number located on the ear tag.  Once received, we will promptly respond to you with the production date. 

For your protection, do not submit sensitive information such as credit card numbers or bank account numbers through this form.

Unfortunately, we are unable to provide information, identification, or valuations on vintage or secondary market Steiff items. The most reputable sources for information concerning older Steiff items are the Steiff Sortiment books by Gunther Pfeiffer, available for purchase through Steiff retailers. 

You may also consult data provided by by searching their database. (Steiff USA Online Shop and Steiff North America, Inc. are not connected to; information is provided for reference only.)

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(888) 978-3433